Avaya is a telecommunications company which specializes in
enterprise network, telephony, and call center technology. The company
was formerly the Business Communications unit of Lucent Technologies.

DDO has worked with Avaya to design the interaction of products in
several areas of business, including telephony and call center products.

When Avaya was developing the next release of its call center reporting
product for small business, the development team asked DDO to look
for opportunities to improve the interaction of the product before release.
(The interaction of the product was far along; the team was looking for
ways to quickly, substantially improve product design). In addition,
Avaya sought a new visual appearance for the product.

DDO refined key interactions and provided a visual specification for the
product. Visual assets were provided as XML files to provide efficiency
in the development process.

Interaction and visual design improvements for the product are being
introduced over several releases.