Avaya Call Center Reporter

Avaya is a telecommunications company which specializes in enterprise network, telephony, and call center technology. The company was formerly the Business Communications unit of Lucent Technologies.

DDO has worked with Avaya to design the interaction of products in several areas of…

BD Biosciences Web Site

DDO has been working with BD Biosciences, a business unit of Becton, Dickinson, for three years. We began our work by re-creating the taxonomy for the site’s online product catalog, which involved reorganizing thousands of product SKUs.

Zume Life Health Management Service

DDO worked with Zume Life to create interaction design prototypes for a personal mobile health management service. The service integrates hardware and software to improve the relationship between individuals and health professionals.

Yellow Pages Online Search

In 2006, DDO worked with Yellow Pages to conduct an Infrastructure Audit and Local Search Engine Comparison. Our results and recommendations documents were greatly informed by a detailed application diagram (detail shown above) which mapped the entire online search application.

Navigating Dynamic Databases

This article introduces several issues related to the problem of navigating multi-dimensional data spaces—large databases. It examines problems with trying to conform data to a single taxonomy and the limits of tree structures as navigational devices. It offers several alternative…

Hierarchical Photo Tagging

In 2005, DDO designed a sophisticated photo tagging and search interface for a consumer photography product. Our design included advanced concepts like hierarchical tags and Boolean operators, but still enabled users to tag and search their photos in intuitive ways.…

UCLA Library Search

UCLA Libraries engaged Dubberly Design Office to evaluate its new catalog search interface and to recommend improvements. The project consisted of two parts: how the existing system may be improved in the short-term, and how the system—and related services, might…