Posts by Jed Harris

Sep 1, 2012

Coherence and responsiveness

This article presents a model of the trade-offs between responsiveness and coherence often found in designing and managing systems. The model also describes how both¬†responsiveness and coherence¬†often decline as a system grows. The authors argue that designers need not accept a zero-sum or least-bad choice but rather should seek platform improvements and collaboration tools that […]

Apr 25, 2011

Conversational Alignment

*Written for Interactions magazine by Austin Henderson and Jed Harris.* People invent and revise their conversation midsentence. People assume they understand enough to converse and then simply jump in; all the while they monitor and correct when things appear to go astray from the purposes at hand. This article explores how this adaptive regime works, […]