Avaya is a telecommunications company which specializes in enterprise network, telephony, and call center technology. The company was formerly the Business Communications unit of Lucent Technologies.

DDO has worked with Avaya to design the interaction of products in several areas of business, including telephony and call center products.

When Avaya was developing the next release of its call center reporting product for small business, the development team asked DDO to look for opportunities to improve the interaction of the product before release. (The interaction of the product was far along; the team was looking for ways to quickly, substantially improve product design). In addition, Avaya sought a new visual appearance for the product.

DDO refined key interactions and provided a visual specification for the product. Visual assets were provided as XML files to provide efficiency in the development process.

Interaction and visual design improvements for the product are being introduced over several releases.

DDO has been working with BD Biosciences, a business unit of Becton, Dickinson, for three years. We began our work by re-creating the taxonomy for the site’s online product catalog, which involved reorganizing thousands of product SKUs.

As we worked on the organization of the online catalog, we simultaneously worked with an internal engineering team to redesign the search application used by customers to find BD products—both in the store and within the site.

We then were asked to look at the entire site and create a new information architecture. DDO led a complete redesign of the site, identifying information elements and page types, creating templates for pages, and working with an internal team to bring up the redesigned site in a new CMS system.

DDO worked with Zume Life to create interaction design prototypes for a personal mobile health management service. The service integrates hardware and software to improve the relationship between individuals and health professionals.

The Zume Life service consists of two primary components. A mobile device, “Zuri,” provides reminders that allow people to track all health-related activities. A web portal uses the information collected by Zuri to provide rich data analysis, personalized health information, and strengthen a supportive social network. It enables users, family caregivers, and professional providers to continuously review health patterns and respond with changes to improve health.

Our service design work for Zume Life included interaction design for the Zuri, web-based application design for managing patients, a branding and identity system, and a quick start guide.

DDO collaborated with Barretto-co. to help create an identity for Soar, an online service that offers dynamic screening of medical tests over time. We helped Soar to analyze their business, pin point key adjectives, and then create an identity that expressed them.

When screening for prostate cancer, one test is not enough. Soar provides dynamic screening for both physicians and patients to enable comparing of tests throughout time. Dynamic screening leads to earlier detection, and higher cure rates.

Soar is developing techniques for analyzing proteins—with a view to comparing changes over time and using results to measure aspects of patient health. The service seeks to engage “the whole person” in behavior change that can moderate or even reverse conditions and improve quality of life and extend length of life.

Nikon’s my Picturetown service is the only photo storage and sharing site created by a camera manufacturer. Wi-Fi-enabled Nikon camera users can upload images directly to the site—essentially eliminating the PC from the equation—creating an integrated hardware and software service.

We worked with Nikon to design the interaction and visual design of the site.

In addition to the online service, we designed mobile versions of the site which worked on select U.S. phone and the majority of Japanese market DoCoMo phones.

RDI Enterprises is introducing a new approach to online poker, making the experience as similar to playing in a real casino as possible—real cards, real table, real dealer: real poker. The introduction of a human dealer into online poker gaming will immediately and clearly distinguish the Realdeck product.

DDO collaborated with Steve Barretto to design the identity for Realdeck. Some of our early explorations are shown below.

In 2006, DDO worked with Yellow Pages to conduct an Infrastructure Audit and Local Search Engine Comparison. Our results and recommendations documents were greatly informed by a detailed application diagram (detail shown above) which mapped the entire online search application.

Capture NX is a new consumer photography application. Designed to offer a powerful and easy to use alternative to established image editing applications such as Adobe Photoshop, Capture NX offers non-destructive editing of NEF raw files (an increasingly popular file format for photographers).

U Point Technology

Capture NX also offers a unique new technology called U Point, which is featured in the center of the screen capture below. U Point allows photographers to apply subtle enhancements to areas of any JPEG, TIFF, or NEF (Raw) image.

By simply clicking a Control Point on a selected area, a variety of local adjustments can be made in a file. The effects are subtly blended with other adjustments to provide a natural looking result. A photographer can create multiple control points to isolate areas of an image and provide multiple types of adjustments in a single image.

We worked with Nik Software and Nikon to design the interacton and visual appearance of this desktop application.

Reviews

Popular Photography & Imaging

Fixes that would take years to master in Photoshop take mere minutes here, and it’s not just for Nikon shooters. Click for full review

Digital Review

We are very impressed with the simplicity of the user interface and the intuitiveness of the editing process. Click for full review

Imaging Resource

NX gets high marks for U Point from us. If you know how to point, you won’t have to learn it. Click for full review

Nik Software is an independent software vendor. It develops, publishes, and distributes software for the professional and hobbyist markets. Nik approached us originally to help them develop the interface for a mass consumer audience photo application to retouch digital snapshots. The photo application incorporates a very promising new technology Nik had developed.

When the application design was complete, Nik asked us to work with their offices in the U.S. and in Germany to develop a new corporate logo. The logo exists within a system; we continue to work with Nik to refine the identity system.

In 2005, DDO designed a sophisticated photo tagging and search interface for a consumer photography product. Our design included advanced concepts like hierarchical tags and Boolean operators, but still enabled users to tag and search their photos in intuitive ways. Users can search by entering text, clicking tag buttons, or a combination of both.

The top image shows a search operation via dragging tags into the search field—a revolutionary idea—in addition to traditional text entry, creating a simple Boolean operation. The image below shows the filtered results.