Obtaining Customer Feedback for Traditional Hardware

Obtaining Customer Feedback for Websites

Obtaining Customer Feedback for Networked Hardware

Building Support for Use-Based Design into Hardware Products

Written for Interactions magazine by Tim Misner. Editor’s Note: * *Use-based design is a new model of product development. It is a process of measuring user behavior and applying the resulting data to improve the next version of a product—creating a feedback loop between user and designer. (We might refer to the process as data-driven […]