Cybernetics and Service-Craft: Language for Behavior-Focused Design

Written for Kybernetes by Hugh Dubberly and Paul Pangaro Abstract Argues design practice has moved from hand-craft to service-craft and that service-craft exemplifies a growing focus on systems within design practice. Proposes cybernetics as a source for practical frameworks that enable understanding of dynamic systems, including specific interactions, larger systems of service, and the activity […]